Terms & Conditions
All sales made by Bonney’s Cakery are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don’t understand please feel free to contact us.
1.1. Consultations are by appointment only. Appointments can be made by email, phone or using the ‘contact us’ page on our website. Appointments last for approximately 45 minutes and are for a maximum of two people unless agreed on prior to the consultation. ‘Design and Tasting’ Consultation’s are available for orders over £300 and are charged from £30 -This is payable when you schedule your appointment.
1.2. If you cancel your appointment with less than 48 hours notice then the consultation fee will be forfeited, as we will already have prepared your cake tasters and taken time to research and prepare for your meeting. If you then wish to reschedule your appointment, you will be required to pay an additional £30 fee to cover re-baking cake samples to which the same cancellation terms apply. This fee is not deductible from the final cost of the cake.
1.3. The consultation includes tasting 4 flavours of cake. You will be given the option to choose which flavours in particular you would like to try. If you wish to taste more flavours than this, we can do so for an additional £5 per flavour. This is payable when you schedule your appointment and is not deductible from the final cost of the cake.
1.4. You can call us or email us if you need to discuss any aspects of your cake before making a booking. Bookings can also be made over the phone or by email without prior consultation.
1.5. Please advise us of any allergies or specific dietary requirements when booking your consultation.
1.6. Please note we have a £500 minimum order for all wedding bookings (not including delivery or cake stand hire).
2.1. All wedding cake orders require a non-refundable deposit of £100. All other cake orders require a non-refundable deposit of 50%. For cakes with less than 1 weeks notice the full cost of the cake must be paid at time of booking.
2.2. All deposits must be paid within 15 days of the booking form being sent, dates cannot be held open without a deposit. After 15 days, if no deposit has been received then the event date will be released and another booking may be taken, which may mean we are no longer able to accommodate you.
2.3. All orders are only confirmed when the deposit has been paid. Please note that all deposits are non-refundable and non-transferable.
2.4. Deposits paid confirm that you are agreeing to these terms & conditions.
3. Final Payments
3.1. All Wedding balances are due 28 days before your event. The due date will clearly be stated on the invoice.
3.2. If this payment is not received 28 days before your event then we have the right to cancel your booking. The deposit is non-refundable and non-transferable.
3.3. Payments can be made in instalments if you wish, but for administration purposes, this would be in a maximum of 4 instalments.
4. Alterations To Orders
4.1. We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 4 weeks of the event cannot always be guaranteed.
4.2.Please take the time to check your copy of the order form carefully and let us know by return if any changes are needed.
4.3.It is your responsibility to advise us of any alterations to the original order so please check the booking form and design sketch carefully particularly where any written words/names are included. We reserve the right to increase a quoted fee in the event you request a variation to the work agreed.
5.1. We prefer to deliver and set up wedding cake orders, however if this is not possible, your order may be collected at a pre-arranged time. Not all cakes are available for collection, it depends on the design and size of the cake. Cakes over 3 tiers tall or with intricate decoration are not suitable for customer collection.
5.2.Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. We do not take any responsibility for any damage that may occur to the cake once it has left our studio.
5.3. We advise cakes be places on a level, steady surface for transport e.g. in the passenger footwell of your car or boot. They should then be stored at room temperature and out of direct sunlight until taken to the venue.
6. Delivery & Set Up
6.1. We prefer to deliver and set up our wedding cake orders. We will deliver your cake to your venue at a pre-arranged time. This will be discussed during the consultation and we will advise the venue in advance of our arrival time.
6.2. Delivery is charged at 50p per mile and charged as a return trip. Sunday and bank holiday deliveries will be subject to a £20 surcharge.
6.3.The delivery charge also includes stacking and setting up your cake at the venue, unless fresh flowers are being added. In this case, an additional charge will apply. This depends on the quantity of flowers on the cake. We prefer to add flowers ourselves rather than having your florist attach them. This is to ensure that they are added in the correct food safe manner and that the placement of them matches the original design. This will all be discussed at your consultation if you are having fresh flowers on your cake.
6.4. It is your responsibility to ensure you have given us the correct delivery information. This will be on your cake booking form.
6.5. It would be very rare, but on the event day we may be faced with a force majeure e.g. severe weather conditions, public unrest, or other unexpected events that may make delivery to your venue impossible. You can be assured that we would always do our best to deliver as pre- arranged but some circumstances would be out of our reasonable control. Please ensure you have adequate wedding insurance to cover this eventuality.
6.6. It is your responsibility to ensure you have provided us with the set-up details and location of the cake at the venue. We cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It would be advisable that it is not directly in front of a heat source, in a sunny window/conservatory or in a location where it could be knocked easily by passing guests.
6.7.We will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.
7. Non-Edible Elements
7.1. Most of our stacked cakes will contain non-edible elements such as wooden dowels, wired flowers or cake toppers. We will advise you and your venue of any non-edible elements that need to be removed during cutting.
7.2. As we will not personally be cutting the cake, we cannot accept any responsibility for any non- edible elements not removed prior to serving. We will inform the venue of any non-edible elements they need to remove.
8. Shelf Life
8.1. We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
8.2.Cupcakes should be eaten on the day of delivery.
8.3.Left over cake can be frozen if you would like to, we can discuss this with you at your consultation.
9. Allergens and Special Dietary Requirements
9.1. All allergy and special dietary requirements should be conveyed to us during the consultation/booking. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of their cake.
9.2.Unless otherwise stated, all cakes contain; gluten, butter and eggs and are made in an environment that handles; nuts, soya and alcohol. Gluten-free, and vegan cakes can be made on request, however, we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of the product.
9.3.We would recommend anyone with a severe nut, dairy or gluten intolerance does not eat our cakes.
9.4. Bonney’s Cakery accepts no liability for customers suffering allergic reactions from eating our cakes.
10. Publication and Promotional Rights
10.1.The company, Bonney’s Cakery is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
10.2. From time to time our designs are published in the media e.g. wedding magazines, websites and blogs. We reserve the right to use any image of a customer’s cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
10.3. The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
11. Commissioning a Cake That Is Similar To Another Design
11.1.If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
11.2. If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you. This can be discussed at your consultation.
12. Display Item Hire
12.1. We do have a couple of different cake stands available to hire for your wedding. The cost of this can be discussed during your consultation.
12.2. Any hire is subject to a refundable damage deposit. This varies depending on the cost of the item/s being hired.
12.3. Hired items must be returned to us within 7 days of the event date unless previously agreed. If items are not returned within 7 days then a late return fee of £5 per day per item will be charged.
12.4.If items are not returned within 7 days, then the entire hire deposit will be forfeited.
12.5.If a late return has been previously agreed in writing then no charges will be made as long as the items are returned by the specified date.
12.6. We do not collect hired items ourselves unless this has been previously agreed. A fee will be charged if we are required to collect hired items ourselves. This will vary dependent on distance to the venue.
12.7.If items are returned damaged then the damage deposit will be forfeited.
12.8.Please notify us as soon as you can if damage or breakage has occurred so we can assess the situation and advise of the best resolution.
13.1. Deposits are non refundable and non transferable in the event of cancellation.
13.2. Cancellations with less than 14 days notice are subject to full payment. If this has not already been paid then the final balance will be immediately payable upon cancellation.
13.3.There may be a rare occasion when Bonney’s cakery needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
13.4 In the unlikely event of a complaint, a partial or full refund will only be given to the client upon return of the cake within 24 hours of collection/delivery. A minimum of 3/4 of the cake must be returned for assessment and a refund will then be given if the management concur it was the Fault on part of Bonney’s Cakery.
13.5 Any refunds given are at the discretion of the manager.
*This does not include a force majeure that may occur on the event day e.g.; extreme weather, public unrest, unexpected traffic hold ups or a road traffic accident that was not our fault. In these cases, we would advise you take out adequate wedding insurance to cover these eventualities, which are beyond our reasonable control.
We reserve the right to revise and amend these terms and conditions. However, you will only subject to the terms and conditions in force at the time you place your order with us.